Collision Estimator in Training

Boyd Group Services•Greenwood, IN

13d•$18 - $23

About The Position

The Estimator in Training works closely with an Estimator to learn how to diagnose vehicle damage and prepare accurate, thorough, and profitable repair estimates according to insurance partner and company guidelines. The role also communicates the value Gerber provides to customers to support a high closed sales ratio. The job description notes that duties and responsibilities may change, and reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Requirements

High school diploma or GED.
Prior customer service experience.
Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.
Excellent communication skills.
Computer literacy.
Good decision-making ability and sound judgment.
Must be able to walk, stand, stoop, kneel, and crouch to provide an accurate estimate of vehicle damage.
Must possess clear vision to provide an accurate estimate of vehicle damage.

Nice To Haves

4–6 years of related work experience.
Experience with photo-imaging software.
Knowledge of Microsoft products.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan.
Greet customers at repair drop-off and build rapport.
Map damage with customers, including previous damage, the current loss, and WOW opportunities.
Handle repair mapping and take initial photographs; upload photos and notes, arrival time, and related information to CCC One.
Notify production when a vehicle has arrived and place it in the production queue; verify the estimate during teardown.
Finalize estimates using the proper Repair Planning Template.
Work with the repair team to ensure windshield notations are correct and complete, and assemble the final parts list.
Use the Promise Date Calculator to set a promise date and call customers to review the estimate and promise date.
Update customers regularly according to management standards.
Participate in regularly scheduled production meetings.
Call customers whose vehicles will be completed the following day and schedule with them.
Follow up with technicians after vehicle teardown and adjust estimates as needed.
Assist insurance adjusters with damage reports and provide service to insurance claim re-inspectors.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective on Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.