Collision Estimator In Training

Boyd Group Services•Holland, MI

5d•$19 - $23

About The Position

The Estimator in Training works closely with an Estimator to learn how to diagnose and prepare accurate, thorough, and profitable repair estimates according to insurance partner and company guidelines. The role also communicates the value Gerber provides to customers to support a high closed sales ratio. Responsibilities include greeting customers at repair drop-off, mapping vehicle damage with them, taking initial photographs, documenting information in CCC One, and notifying production when a vehicle arrives. The Estimator in Training verifies estimates during teardown, finalizes estimates using the proper Repair Planning Template, prepares the final parts list, and uses the Promise Date Calculator to establish and communicate the promise date. The role also keeps customers updated, participates in production meetings, follows up with technicians and adjusts estimates as needed, and assists insurance adjusters and claim re-inspectors. The position requires a high school diploma or GED, prior customer service experience, and possession of—or successful completion of—16 I-CAR units within the first 12 months of employment. Preferred qualifications include 4–6 years of related work experience and photo-imaging software experience. Strong communication, computer literacy, decision-making, and sound judgment are required. The work requires walking, standing, stooping, kneeling, crouching, and clear vision to assess vehicle damage.

Requirements

High school diploma or GED.
Prior customer service experience.
Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.
Excellent communication skills.
Computer literacy.
Good decision-making ability and sound judgment.
Ability to walk, stand, stoop, kneel, and crouch to provide an accurate estimate of vehicle damage.
Clear vision to provide an accurate estimate of vehicle damage.

Nice To Haves

4–6 years of related work experience.
Photo-imaging software experience.
Knowledge of Microsoft products.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan.
Greet customers at repair drop-off and build rapport.
Map vehicle damage with the customer, including previous damage, the current loss, and WOW opportunities.
Handle repair mapping, take initial photographs, and upload photos and notes to CCC One, along with arrival time and other information.
Notify production that a vehicle has arrived and place it in the production queue.
Verify the estimate during teardown.
Finalize estimates using the proper Repair Planning Template.
Work with the repair team to ensure windshield notations are correct and complete, and assemble the final parts list.
Use the Promise Date Calculator to set the promise date and call the customer to review the estimate and promise date.
Update customers regularly according to standards determined by management.
Participate in and contribute to regularly scheduled production meetings.
Call customers whose cars will be completed the next day and schedule with them.
Follow up with technicians after vehicle teardown and adjust estimates if needed.
Assist insurance adjusters with damage reports and provide service to insurance claim re-inspectors.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary Daily Pay option.