Collision Estimator - Collision Center

Bob Moore Auto Group•Oklahoma City, OK

3d•Onsite

About The Position

The Collision Estimator - Collision Center is responsible for greeting customers, generating accurate repair estimates, and managing customer and insurance interactions. This role involves tracking repair orders, working with technicians on supplements, documenting communications, and notifying the manager of any customer concerns. The position also requires striving to meet management benchmarks for sales, profit, and customer satisfaction, and maintaining the accounts receivable schedule.

Requirements

High School Education
I-CAR Gold Level 1
Continuing education required
Previous Collision Center experience
Valid driver’s license without restrictions that affects your ability to operate company owned vehicle(s) and ability to maintain a clean driving record.
Excellent verbal and written communication skills
Excellent interpersonal skills; able to work effectively with a wide range of individuals
Strong organizational and time management skills
Demonstrates dependability through good attendance and adherence to timelines and schedules
Demonstrated resourcefulness and ability to take initiative in development and completion of people and projects
Strong PC skills
Ability to maintain a good driving record and valid driver license

Responsibilities

Greet customers and carefully record the customer’s concerns to generate an accurate estimate
After authorization is given for repairs by the customer schedule vehicle for drop and rental if needed
Customer and insurance interaction and communication including but not limited to scheduling, coordinating, status updates and deliveries
Track the status of open repair orders during the day keeping all relevant parties informed
Work with the technicians to create supplements for submission to insurance company
Document all conversations with customers and insurance companies within the work file
Promptly notify the collision center manager of any customer concerns
Strive to meet management’s benchmarks for sales per repair order, total gross profit, and customer satisfaction scores
Maintain accounts receivable schedule along with the assistance of the office manager
Uses personal device to provide an additional layer of security for company network and site access through multi-factor authentication.
Enforce safety precautions specific to work area
Other responsibilities as assigned