Collision Estimator - AutoNation Collision Center Towson

AutoNation • Towson, MD

11d • $5,500 - $11,000

About The Position

As a Collision Estimator at AutoNation Collision Center Towson, you will work with customers, insurance companies, technicians, and parts Associates to help make the vehicle repair process smooth. You will assess repair needs, prepare transparent repair orders with cost and time estimates, communicate throughout the repair, and help deliver an exceptional customer experience. The role also involves sales goals, customer satisfaction targets, managing multiple repairs, and ensuring administrative and transaction processes comply with company policies and applicable laws and regulations.

Associates may be asked to perform other job-related tasks beyond those described. Career opportunities depend on business and staffing needs and candidate qualifications. Potential next roles include Collision Director and Collision Production Manager. Compensation is listed as $5,500–$11,000 per month.

Requirements

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail-oriented and organized.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Valid in-state driver's license with an acceptable, safe driving record.

Nice To Haves

• Prior sales or retail experience is preferred but not required.

Responsibilities

• Greet customers and discuss repair options.
• Determine repair needs using customer information, vehicle walk-arounds, inspections, and test drives.
• Ask for the sale on all estimates.
• Meet or exceed targeted sales goals and customer satisfaction index targets.
• Understand basic collision repair parameters and insurance programs, including DRP and non-DRP.
• Prepare transparent customer repair orders with cost and time estimates.
• Communicate frequently with technicians and parts Associates to support timely completion of work.
• Update customers on vehicle status according to their preferred communication method and answer questions.
• Manage multiple repairs simultaneously.
• Work with other Associates in daily planning and release meetings.
• Process transactions in compliance with state and federal laws and regulations.
• Follow up with customers to ensure their expectations have been met.
• Build rapport with customers to generate referrals.
• Develop product knowledge to assist customers effectively.
• Handle administrative processes promptly and in compliance with company policies.
• Provide an exceptional customer experience to drive loyalty.

Benefits

• Competitive compensation and 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to discounts and deals through YouDecide, a website offering deals from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed