Collision Estimator - AutoNation Collision Center Addison

AutoNation • Addison, IL

7d • $2,000 - $8,000

About The Position

AutoNation Collision Center Addison is hiring a Collision Estimator to guide customers through the vehicle repair process. The role involves daily interaction with customers, insurance companies, technicians, and parts Associates to keep repairs progressing smoothly. The estimator uses strong communication and empathetic customer service to explain repair options, prepare estimates, answer questions, and provide updates. This is a commission role with estimated income of $2,000–$8,000 per month.

AutoNation describes itself as one of the largest automotive retailers in the United States, with dealerships nationwide and offerings that include new and used vehicles, customer financing, parts, maintenance, and repair services. Its DRV PNK initiative has raised over $40 million for cancer-related causes. Career opportunities following success in this role may include Collision Director or Collision Production Manager, depending on business and staffing needs and candidate qualifications.

Requirements

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail-oriented and organized.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Desire and ability to work with technology.
• Valid, in-state driver’s license with an acceptable, safe driving record.

Nice To Haves

• Prior sales or retail experience is preferred but not required.

Responsibilities

• Greet customers and discuss repair options.
• Determine repair needs using customer information, vehicle walk-arounds, inspections, and test drives.
• Ask for the sale on all estimates.
• Meet or exceed targeted sales goals and customer satisfaction index goals.
• Understand basic collision repair parameters and insurance programs, including DRP and non-DRP.
• Prepare transparent repair orders for customers, including cost and time estimates.
• Communicate frequently with technicians and parts Associates to help ensure timely work completion.
• Follow up with customers about vehicle status according to their preferred method of communication and answer questions as needed.
• Manage multiple repairs simultaneously.
• Work with other Associates in daily planning and release meetings.
• Process transactions and ensure full compliance with state and federal laws and regulations.
• Follow up with customers to ensure their expectations have been met.
• Build rapport with customers to generate referrals.
• Develop superior product knowledge to help customers effectively.
• Handle administrative processes promptly and in compliance with company policies.
• Provide an exceptional customer experience to drive loyalty.
• Perform other job-related tasks as requested.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed