Collision Center Office Manager

Chapman Collision Centers and Used Cars Tucson•Tucson, AZ

1d•Onsite

About The Position

Chapman Automotive Group is seeking an experienced and organized Collision Center Office Manager to join their team in Tucson, AZ. This role involves overseeing the daily administrative operations of the collision center, ensuring smooth workflows and excellent customer service. The Office Manager will collaborate with technicians, service advisors, and management to coordinate appointments, manage records, and maintain communication with customers and insurance companies.

Requirements

Previous experience in office management, preferably within an automotive or collision repair environment
Strong organizational and multitasking skills
Excellent customer service and communication abilities
Proficiency with office software including Microsoft Office and industry-specific management systems
Ability to work collaboratively in a fast-paced environment
Attention to detail and problem-solving skills
High school diploma or equivalent

Responsibilities

Manage day-to-day office operations, including scheduling, customer communications, and record keeping
Coordinate repair orders, insurance claims, and invoicing processes efficiently
Supervise office staff and provide support and training as needed
Maintain an organized filing system for vehicle repairs and customer information
Serve as a liaison between customers, insurance agents, and technicians to ensure a seamless repair process
Track parts orders and inventory to support timely service completions
Assist in billing and collection efforts
Implement and improve office policies and procedures to enhance productivity and customer satisfaction