Collision Center Office Manager

Chapman Collision Centers and Used Cars Tucson•Tucson, AZ

2d•Onsite

About The Position

Chapman Automotive Group is proud to be one of the leading automotive groups in Arizona and Nevada, committed to delivering the best vehicle ownership experience through extraordinary customer service and support. We are seeking an experienced and organized Collision Center Office Manager to join our team in Tucson, AZ. In this pivotal role, you will oversee the daily administrative operations of our collision center, ensuring smooth workflows and excellent customer service. You will work closely with our technicians, service advisors, and management team to coordinate appointments, manage records, and maintain communication with customers and insurance companies.

Requirements

Previous experience in office management, preferably within an automotive or collision repair environment
Strong organizational and multitasking skills
Excellent customer service and communication abilities
Proficiency with office software including Microsoft Office and industry-specific management systems
Ability to work collaboratively in a fast-paced environment
Attention to detail and problem-solving skills
High school diploma or equivalent

Responsibilities

Manage day-to-day office operations, including scheduling, customer communications, and record keeping
Coordinate repair orders, insurance claims, and invoicing processes efficiently
Supervise office staff and provide support and training as needed
Maintain an organized filing system for vehicle repairs and customer information
Serve as a liaison between customers, insurance agents, and technicians to ensure a seamless repair process
Track parts orders and inventory to support timely service completions
Assist in billing and collection efforts
Implement and improve office policies and procedures to enhance productivity and customer satisfaction

Benefits

Competitive Compensation!
Professional Development: Access ongoing training and growth opportunities to advance your career.
Supportive Team Environment: Join a collaborative team where your contributions are valued.
Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
Volunteer Opportunities and more!
Comprehensive Health Coverage: Essential medical, dental, and vision plans with low-cost premiums and minimal out-of-pocket costs.
Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.