Collision Center Manager
About The Position
An established automotive dealership group in the Albuquerque, New Mexico area is seeking an experienced Collision Center Manager to oversee daily operations, lead a skilled repair team, and drive production, customer satisfaction, and financial performance. The role calls for a hands-on leader with knowledge of the collision repair business, from estimating and supplements through production flow, repair quality, staffing, and profitability. The manager owns the overall performance of the collision operation, including production, personnel, repair quality, customer satisfaction, and financial results. Success includes maintaining efficient workflow, building a strong and accountable team, ensuring quality repairs, improving profitability, and delivering a professional customer experience. This is a full-time, in-person leadership position. CCC ONE experience is required.
Requirements
- Previous experience in the automotive collision repair industry.
- CCC ONE experience is required.
- Previous leadership or team management experience.
- Strong understanding of collision estimating, supplements, repair procedures, and insurance claim processes.
- Experience managing production schedules, repair workflow, and cycle times.
- Ability to analyze performance metrics and improve productivity and profitability.
- Strong communication, organizational, and problem-solving skills.
- Ability to lead effectively in a fast-paced collision repair environment.
- Valid driver's license with an acceptable driving record.
Nice To Haves
- Previous Collision Center Manager or Body Shop Manager experience.
- Dealership collision center experience.
- Experience overseeing a high-volume collision repair operation.
- Familiarity with CDK or Reynolds & Reynolds.
- Strong financial, budgeting, and operational management skills.
- Experience recruiting, developing, and retaining collision repair teams.
- Relevant backgrounds may include Collision Center Manager, Body Shop Manager, Collision Repair Manager, Collision Production Manager, Collision Operations Manager, Body Shop Director, or Fixed Operations Leader with direct collision center experience.
Responsibilities
- Oversee daily collision center operations, production schedules, and repair workflow.
- Lead, coach, and develop estimators, technicians, and support staff.
- Manage cycle times, workload distribution, repair progress, and production efficiency.
- Review estimates, supplements, and repair orders for accuracy and completeness.
- Monitor departmental KPIs, labor performance, productivity, revenue, and profitability.
- Identify bottlenecks and implement improvements to increase throughput and operational efficiency.
- Maintain effective relationships with insurance partners, customers, vendors, and business partners.
- Monitor customer satisfaction and ensure timely, professional communication throughout the repair process.
- Recruit, train, motivate, and retain qualified collision repair professionals.
- Ensure repairs meet OEM procedures, manufacturer specifications, quality standards, and safety requirements.
- Establish clear performance expectations and maintain accountability across the department.
- Resolve day-to-day operational issues while ensuring compliance with company policies and applicable industry requirements.
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off
- Employee discounts
- Ongoing training and professional development
- Career growth opportunities
- Long-term opportunity with an established automotive dealership group
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
