COLLISION CENTER MANAGER
About The Position
An established automotive dealership group in the Albuquerque, New Mexico area is seeking an experienced Collision Center Manager to oversee daily collision center operations and lead a skilled repair team. The manager will guide production, personnel, repair quality, customer satisfaction, and financial performance, applying hands-on knowledge of estimating, supplements, production flow, staffing, and profitability. The role focuses on maintaining efficient repair workflows, holding the team accountable, resolving operational challenges, and delivering a consistent, high-quality customer experience. The manager will lead and develop staff, monitor operational performance, ensure repairs meet applicable standards, and improve throughput and profitability. The position is full-time and in-person, with annual earning potential of $100,000 or more.
Requirements
- Previous experience in the automotive collision repair industry.
- CCC ONE experience is required.
- Previous leadership or team management experience.
- Strong understanding of collision estimating, supplements, repair procedures, and insurance claim processes.
- Experience managing production schedules, repair workflow, and cycle times.
- Ability to analyze performance metrics and improve productivity and profitability.
- Strong communication, organizational, and problem-solving skills.
- Ability to lead effectively in a fast-paced collision repair environment.
- Valid driver's license with an acceptable driving record.
Nice To Haves
- Previous Collision Center Manager or Body Shop Manager experience.
- Dealership collision center experience.
- Experience overseeing a high-volume collision repair operation.
- Familiarity with CDK or Reynolds & Reynolds.
- Strong financial, budgeting, and operational management skills.
- Experience recruiting, developing, and retaining collision repair teams.
- Relevant backgrounds may include Collision Center Manager, Body Shop Manager, Collision Repair Manager, Collision Production Manager, Collision Operations Manager, Body Shop Director, or Fixed Operations Leader with direct collision center experience.
Responsibilities
- Oversee daily collision center operations, production schedules, and repair workflow.
- Lead, coach, and develop estimators, technicians, and support staff.
- Manage cycle times, workload distribution, repair progress, and production efficiency.
- Review estimates, supplements, and repair orders for accuracy and completeness.
- Monitor departmental KPIs, labor performance, productivity, revenue, and profitability.
- Identify bottlenecks and implement improvements to increase throughput and operational efficiency.
- Maintain effective relationships with insurance partners, customers, vendors, and business partners.
- Monitor customer satisfaction and ensure timely, professional communication throughout the repair process.
- Recruit, train, motivate, and retain qualified collision repair professionals.
- Ensure repairs meet OEM procedures, manufacturer specifications, quality standards, and safety requirements.
- Establish clear performance expectations and maintain accountability across the department.
- Resolve day-to-day operational issues while ensuring compliance with company policies and applicable industry requirements.
Benefits
- Medical, dental, and vision insurance.
- 401(k) retirement plan.
- Paid time off.
- Employee discounts.
- Ongoing training and professional development.
- Career growth opportunities.
- Long-term opportunity with an established automotive dealership group.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
