Collision Center Manager

Elite Recruiting Services•Fishers, IN

2d•$120,000 - $150,000•Onsite

About The Position

Andy Mohr Buick GMC is seeking an experienced, results-driven Collision Center Manager to oversee the daily operations and overall performance of its collision repair center. The manager will lead approximately 18–20 employees and support efficient production, employee development, customer satisfaction, repair quality, and financial performance. This is a hands-on leadership role responsible for operating the department safely and profitably. The position involves managing collision center activities from vehicle intake and damage assessment through repair, quality control, and delivery. The manager supervises and develops technicians, estimators, and administrative personnel; monitors production and performance metrics; oversees budgets and profitability; maintains repair and safety standards; and coordinates with customers, insurance companies, adjusters, and other partners. The manager also identifies process improvements and develops strategies to grow repair volume and strengthen referral relationships. Work is in person.

Requirements

Previous management experience in an automotive collision center or body shop.
Demonstrated ability to lead and manage a team of approximately 15–20 or more employees.
Strong understanding of collision repair processes, estimating, production management, and quality control.
Experience managing departmental financials, budgets, and profitability.
Knowledge of insurance claims, repair authorizations, and supplement processes.
Strong leadership, communication, organizational, and problem-solving skills.
Ability to manage competing priorities in a fast-paced environment.
Proficiency with collision center management systems and estimating software.
Commitment to customer satisfaction, employee development, and operational excellence.

Responsibilities

Oversee daily collision center operations and workflow from vehicle intake and damage assessment through repairs, quality control, and delivery.
Supervise, coach, and support a team of approximately 18–20 employees, including technicians, estimators, and administrative personnel.
Monitor repair cycle times, technician productivity, workflow, and overall production performance.
Manage departmental budgets, labor costs, expenses, profitability, and key performance indicators.
Ensure repairs meet manufacturer specifications, industry standards, and established quality expectations.
Oversee customer communication, resolve escalated concerns, and maintain high customer satisfaction.
Coordinate with insurance companies, adjusters, and other partners to support accurate estimates, approvals, and timely repairs.
Maintain a safe, organized work environment and ensure compliance with applicable regulations and operational procedures.
Identify opportunities to improve processes, reduce bottlenecks, and increase department performance.
Track labor hours, sales, gross profit, cycle time, customer satisfaction, and repair quality.
Develop strategies to increase repair volume, strengthen referral relationships, and maximize the collision center's potential.