Collision Center Manager

Elite Recruiting Services•Fishers, IN

1d•Onsite

About The Position

Andy Mohr Buick GMC is seeking an experienced, results-driven Collision Center Manager to oversee daily operations and overall performance of its collision repair center. The manager leads approximately 18–20 employees and is responsible for repair operations, team development, production efficiency, customer satisfaction, and financial performance. This is a hands-on leadership role focused on motivating the team, maintaining high-quality repair standards, and operating the department safely and profitably. The position oversees the workflow from vehicle intake and damage assessment through repairs, quality control, and delivery. It also manages departmental budgets, labor costs, expenses, profitability, and key performance indicators; coordinates with insurance companies and adjusters; and identifies improvements to processes and business growth. The work location is in person.

Requirements

Previous management experience in an automotive collision center or body shop.
Demonstrated ability to lead and manage a team of approximately 15–20 or more employees.
Strong understanding of collision repair processes, estimating, production management, and quality control.
Experience managing departmental financials, budgets, and profitability.
Knowledge of insurance claims, repair authorizations, and supplement processes.
Strong leadership, communication, organizational, and problem-solving skills.
Ability to manage competing priorities in a fast-paced environment.
Proficiency with collision center management systems and estimating software.
Commitment to customer satisfaction, employee development, and operational excellence.

Responsibilities

Oversee daily collision center operations and workflow from vehicle intake and damage assessment through repair, quality control, and delivery.
Supervise, coach, and support a team of approximately 18–20 employees, including technicians, estimators, and administrative personnel.
Monitor repair cycle times, technician productivity, workflow, and production performance.
Manage departmental budgets, labor costs, expenses, profitability, and key performance indicators.
Ensure repairs meet manufacturer specifications, industry standards, and established quality expectations.
Oversee customer communication, resolve escalated concerns, and maintain customer satisfaction.
Coordinate with insurance companies, adjusters, and other partners on estimates, approvals, and timely repairs.
Maintain a safe, organized work environment and ensure compliance with applicable regulations and operational procedures.
Identify process improvements, reduce bottlenecks, and improve department performance.
Track labor hours, sales, gross profit, cycle time, customer satisfaction, and repair quality.
Develop strategies to increase repair volume, strengthen referral relationships, and maximize the collision center’s potential.