Collision Center Manager

Elite Recruiting Services•Albuquerque, NM

1d•$100,000•Onsite

About The Position

An established automotive dealership group in the Albuquerque area is seeking an experienced Collision Center Manager to lead and grow its collision repair operation. This opportunity is ideal for a hands-on leader who understands collision production, estimating, workflow management, team development, and financial performance. We're looking for someone who can improve efficiency, maintain high repair standards, strengthen customer satisfaction, and drive overall profitability. If you know how to lead a collision team, manage performance, and keep a busy operation running efficiently, we want to hear from you.

Requirements

Previous experience in the automotive collision repair industry.
CCC ONE experience required.
Proven leadership or team management experience.
Strong knowledge of collision estimating, repair procedures, and supplements.
Understanding of insurance claims and repair authorization processes.
Experience managing production workflow and repair schedules.
Ability to monitor KPIs and improve productivity and profitability.
Strong communication, organization, and problem-solving skills.
Ability to lead in a fast-paced collision repair environment.
Valid driver's license with an acceptable driving record.

Nice To Haves

Previous Collision Center Manager or Body Shop Manager experience.
Dealership collision center experience.
Experience overseeing a high-volume collision operation.
CDK or Reynolds & Reynolds experience.
Strong financial and operational management background.
Experience recruiting, training, and developing collision repair teams.

Responsibilities

Oversee the daily operation and performance of the collision center, including production, staffing, estimating, repair quality, customer satisfaction, and financial results.
Direct daily collision center operations and production workflow.
Lead, coach, and develop estimators, technicians, and support staff.
Manage scheduling, cycle time, workload, and repair progress.
Review estimates, supplements, and repair orders for accuracy.
Monitor productivity, labor performance, profitability, and departmental KPIs.
Identify opportunities to improve efficiency, throughput, and revenue.
Maintain strong relationships with insurance companies, customers, vendors, and business partners.
Monitor CSI and ensure consistent customer communication.
Recruit, train, and retain qualified collision repair professionals.
Ensure repairs follow OEM procedures, manufacturer specifications, and safety standards.
Maintain quality control and accountability throughout the repair process.
Address operational challenges and implement effective solutions.
Ensure compliance with company policies and applicable industry requirements.