Collision Center Estimator - Team Lead

Stuckey Automotive•Duncansville, PA

About The Position

Stuckey Automotive is seeking a Collision Center Estimator to enhance the customer experience by providing an extraordinary Collision Center experience. The role prepares estimates and work orders, supports daily shop operations, communicates with customers and insurance companies, and leads technicians and parts personnel toward monthly goals. The estimator maintains customer contact throughout the repair process, coordinates work to support productivity, and prepares invoices and warranty claims.

Requirements

Valid driver’s license.
Must submit to and pass drug screening.
Documented experience as an automotive technician, mechanic, or in another related field.
Understanding of Stuckey Automotive’s customer service expectations.
Honesty, integrity, trustworthiness, and kindness.
Driven and passionate about achieving growth and goals.
Excellent communication and customer service skills.
Strong professional manners.
Ability to meet deadlines.
Detail-oriented, with excellent organizational skills and attention to detail.
Working knowledge of Service Department activities, methods, procedures, and policies.
General knowledge of collision activities.
Excellent communication and listening skills to resolve issues professionally and tactfully, by phone and in person.

Responsibilities

Prepare and write estimates and assist with daily shop operations.
Greet customers and submit and make insurance claims.
Take photos for upload and approval.
Lead technicians and parts personnel to achieve monthly goals.
Dispatch work orders to technicians to ensure maximum productivity.
Prepare and submit warranty claims.
Develop estimates and cost parts, supplies, and labor.
Follow the guidelines in the Stuckey Automotive Handbook.
Prepare work orders and ensure detailed repair and replacement services are required.
Maintain customer focus and contact regularly during the repair process.
Reconcile and prepare invoices.
Attend training as directed or necessary to increase quality and efficiency.
Apply knowledge of major insurance companies and their procedures.
Accept additional tasks, duties, or direction from management.