Collision Center Estimator
About The Position
Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work. Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.
Requirements
- Inspect heavy duty trucks for damages and evaluate using visual inspection, mechanical testing devices, road tests and information provided by the customer
- Evaluate necessity and cost of repairs
- Collect insurance estimates after reviewing damage
- Meet with customers to discuss damages, repair process and timeline and costs
- Create accurate estimates that detail repair and labor costs
- Place work orders detailing part replacements and repairs and enter into work management system
- Maintain communication with customer and be available to answer questions throughout the repair process
- Keep record of repair details and complete necessary paperwork
- Effectively manage multiple repairs simultaneously
- Implement an effective quality check process by inspecting repaired vehicles and ensuring the repair is up to standard
- Complete final paperwork and payment with customer
- Provide exceptional customer service at all times and create ongoing relationships with customers
Responsibilities
- Inspect heavy duty trucks for damages and evaluate using visual inspection, mechanical testing devices, road tests and information provided by the customer
- Evaluate necessity and cost of repairs
- Collect insurance estimates after reviewing damage
- Meet with customers to discuss damages, repair process and timeline and costs
- Create accurate estimates that detail repair and labor costs
- Place work orders detailing part replacements and repairs and enter into work management system
- Maintain communication with customer and be available to answer questions throughout the repair process
- Keep record of repair details and complete necessary paperwork
- Effectively manage multiple repairs simultaneously
- Implement an effective quality check process by inspecting repaired vehicles and ensuring the repair is up to standard
- Complete final paperwork and payment with customer
- Provide exceptional customer service at all times and create ongoing relationships with customers
Benefits
- Employee Discounts
- Medical, Dental, and Vision Insurance
- Life Insurance
- Employee Assistant Programs
- Paid Holidays and Paid Time Off
- 401k Plan with Employer Match
- Training
- Work-Life Balance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
