Collision Center Estimator
Thornton Automotive - Dover•Dover Township, PA
About The Position
Thornton Automotive Group is seeking a Collision Center Estimator to serve as the first point of contact for customers navigating vehicle repairs. The estimator assesses vehicle damage, prepares accurate estimates, coordinates with insurance carriers, and keeps customers informed throughout the repair process while helping the shop run efficiently.
Requirements
- At least 2 years of collision estimating experience.
- Proficiency with CCC ONE, Mitchell, or comparable estimating software.
- Strong understanding of collision repair processes, labor operations, and parts sourcing.
- Excellent written and verbal communication skills.
- Valid driver's license.
Nice To Haves
- I-CAR training or certification.
Responsibilities
- Inspect damaged vehicles and prepare accurate, detailed repair estimates.
- Communicate with insurance adjusters and negotiate fair claim settlements.
- Guide customers through the claims and repair process with clear, honest communication.
- Coordinate repair schedules with the production team to meet promised delivery dates.
- Document estimates, supplements, and approvals in the shop management system.
- Follow up with customers after repairs to ensure satisfaction.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Paid holidays
- 401(k) with company match
- Paid training
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
