Collision Center Customer Service (Full-Time & Part-Time)

Toyota Of Irving•Irving, TX

8d•Onsite

About The Position

At Toyota of Irving in our Body Shop department, we are looking for a pleasant personality to join our team. As an CCCS for the body shop, you are responsible for making sure that every day functions run smoothly. We are looking for an individual who can work independently as well as be able to adapt rapidly to any situation that may occur. We are looking for a full-time and part-time employees.

Requirements

Pleasant personality
Ability to work independently
Ability to adapt rapidly to any situation
Maintain visibility and accessibility in the customer reception area.
Greet all customers in a friendly manner.
Prepare accurate repair (work) order for all work to be done, the dollar amount for which they are responsible, the method of payment and the day (time) the vehicle may reasonably be expected to be completed.
Monitor and direct all telephone activities.
Schedule customer appointments.
Confirm all appointments by telephone the day prior to the appointment.
Call customers when work is completed on their vehicles and all paperwork is finished.
Maintain the Collision Center administration system in accordance with the established procedures.
Maintain the departmental filing system.
Maintain necessary office supplies.
Maintain key control in accordance with the established policies.
Stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch.

Responsibilities

Work with each customer in a courteous and professional manner, ensuring that each owner is totally satisfied with the service he or she receives.
Maintain all Collision Center paperwork and supporting documents in such a manner as to provide quick access to all paper work.
Maintain all body shop paperwork and supporting documents in such a manner as to provide accurate information on any vehicle.
Maintain visibility and accessibility in the customer reception area.
Greet all customers in a friendly manner. This includes recognizing another customer’s presence while working with a primary customer, production leader, paperwork, etc. This activity also extends to insurance and vendor personnel.
Prepare accurate repair (work) order for all work to be done, the dollar amount for which they are responsible, the method of payment and the day (time) the vehicle may reasonably be expected to be completed.
Monitor and direct all telephone activities.
Schedule customer appointments.
Confirm all appointments by telephone the day prior to the appointment.
Call customers when work is completed on their vehicles and all paperwork is finished.
Maintain the Collision Center administration system in accordance with the established procedures.
Maintain the departmental filing system.
Maintain necessary office supplies.
Maintain key control in accordance with the established policies.
Accomplish additional duties as assigned by the Collision Center manager.
Job responsibilities and duties are subject to revision at managements discretion.