Collision Customer Service Representative

Bergey's•Souderton, PA

15h•Onsite

About The Position

Bergey’s Inc. is a family-owned business that has been servicing our customers’ needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference. Support daily front-office and administrative operations while serving as a key liaison between customers, insurance partners, and the body shop team. The role focuses on managing insurance-related processes, tracking repair progress, coordinating documentation, and maintaining strong customer and adjuster relationships. The CSR assists the Body Shop and Office Manager with their daily tasks. Accuracy, organization, and professional customer interaction are essential to ensure smooth workflow, timely payments, and a positive customer experience.

Requirements

Valid Driver's License
Successful completion of background checks and drug screening
Proficient in CCC one preferred, other collision management systems considered

Responsibilities

Greet internal and external customers; schedule appointments for estimates and repairs via walk‑ins and phone calls
Manage daily scheduling and ensure all paperwork is prepared for drop‑offs and estimates
Perform daily shop walks to maintain awareness of repair status and workflow
Maintain and update CCC ONE scheduling, production board, and related systems
Build and maintain strong customer relationships to encourage repeat and referral business
Support and participate in marketing and advertising initiatives to drive body shop business
Perform accurate data entry for repair order invoices throughout the repair process
Follow up with the parts department to ensure timely parts availability
Monitor repair progress and vehicle completion; proactively communicate updates to customers
Manage document flow to ensure all paperwork is complete, accurate, legible, and properly filed or distributed
Prepare final billing for completed repair orders
Confirm receipt of payment prior to customer vehicle pickup
Assist with control and follow‑up of accounts receivable for body repair work
Maintain a professional appearance and customer‑focused attitude
Provide support and backup coverage for the Office Manager as needed
Perform other duties as assigned