Customer Service Representative

Centennial Bank

1d

About The Position

Provide customer service to Bank customers and assist in operations. Handle
customer transactions, cross-selling of MCB products. Balance currency, coin,
and checks in cash drawers at end of business day, and calculate daily
transactions using computers, calculators, or adding machines. Assist Branch
Manager with scheduling and problem resolution as needed.

Requirements

• High school diploma or equivalent, plus specialized schooling and/or on‑the‑job education in a specific skill area; e.g., banking operations, customer service, clerical/administrative functions, etc., plus 1–2 years of related banking experience and/or training, or an equivalent combination of education and experience.
• Must demonstrate a positive attitude and pleasant disposition at all times, including during periods of pressure or customer confrontation.
• Requires excellent interpersonal, verbal, and telephone communication skills, as well as strong organizational abilities.
• Ability to operate office equipment, telephones, and computers
• Ability to communicate fluently in English, in person, in writing, and on the computer
• Ability to hear, speak, and understand verbal communication
• Ability to read, write, count, and perform basic math functions
• Ability to move head, shoulders, neck, and arms freely (e.g. operation of office equipment)
• Ability to use manual dexterity and fine manipulation for operating a keyboard, using equipment, filing, etc.
• Ability to lift up to 15 pounds, grasp, reach, and pull
• Ability to think, remember, learn new information, and apply cognitive data to job functions
• Ability to assess and concentrate on mental and physical job tasks to see them to completion

Nice To Haves

• Preferred qualifications include 2–3 years of banking experience with an emphasis on deposit operations
• Demonstrated customer service experience in a fast‑paced or customer‑focused environment
• Familiarity with applicable banking regulations
• Ability to apply regulatory knowledge accurately while maintaining strong service standards.

Responsibilities

• Customer and Account Service
• Customer Transactions and Balancing
• MCB Products
• Branch Operations
• Compliance
• Other
• Activity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees