Customer Service Associate/Help Center (part-time)

Specialized Staffing•South Bend, IN

6d•Onsite

About The Position

This opening at our client’s major financial institution is designed as a long-term, part-time opportunity working approximately 24 hours per week, primarily in the afternoons. This role offers the opportunity to get on board quickly in a support capacity, with the long-term intention of identifying a permanent position that aligns with your career goals. As part of a busy customer service department staffed from 8:00am to 8:00pm Monday through Friday and Saturday mornings, you will assist banking customers with online account access, credit card questions, and general account inquiries. Schedule flexibility is available, with the ability to design a consistent schedule that includes occasional evening and Saturday hours. It’s a match for someone who is seeking a professional environment where training and tools are provided to ensure success. This department is fast-paced and team-oriented, offering daily team-building activities and strong peer support. For someone who enjoys helping customers and thrives in an active setting, this could become a long-term career opportunity within the banking industry.

Requirements

Previous customer service experience preferred
Strong verbal communication skills
Comfortable working in a fast-paced call environment
Basic computer proficiency and ability to navigate multiple systems
Ability to work occasional evening and Saturday hours
Professional demeanor and team-oriented mindset
Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust and focus
Ability to understand and communicate (talk-read-hear) work instructions