4 (PCN 25IN1908)

State of Alaska•Juneau, AK

4d•$20 - $26•Hybrid

About The Position

The Department of Transportation and Public Facilities (DOT&PF), Program Management and Administration, is looking for a College Intern 1/2/3/4 to help us Keep Alaska Moving! Our College Internship program at the DOT IT Services team gives interested tech-savvy college students an opportunity to dive into the field of professional IT customer service. Interns get hands-on training to help build their skills and knowledge base in computer support and technical skills around computers, systems, and software. Our team prides itself on providing excellent support to Department of Transportation & Public Facilities users via phone, email, and instant messaging, and we guide our College Interns to be valued and successful IT employees. You’ll inventory, image, and wipe computers, learn our IT ticketing system, and overall help to solve your coworker’s computer troubles, as our team does its part to Keep Alaska Moving.

Requirements

Currently accepted, enrolled, and attending an accredited college in an undergraduate degree program while maintaining an academic load of at least six credit hours per semester (eight credit hours per quarter).
In good standing with a cumulative grade point average of 2.0 or higher (for Intern 2, 3, and 4).
Successfully completed training as a College Intern 1 or 24 semester (36 quarter) hours of coursework in the degree program (for Intern 2).
Successfully completed training as a College Intern 2 or 56 semester (84 quarter) hours of coursework in the degree program (for Intern 3).
Currently enrolled in and attending upper division classes in a declared major related to the body of work to be performed (for Intern 3).
Successfully completed training as a College Intern 3 or 88 semester (132 quarter) hours of coursework in the degree program of which at least 12 semester (16 quarter) hours were upper division coursework in a declared major directly related to the assigned duties and responsibilities (for Intern 4).
Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
Applies Technology to Tasks: Selects and understands procedures, machines, or tools that will produce the desired results; identifies or solves problems in machines, computers, or other technologies as they are related to performing tasks.
Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.
Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
Copy of academic transcripts (unofficial are okay; please ensure that the institution name/URL is listed on the transcript).