Ors Specialist 1/2/3/4
State of Louisiana•Baton Rouge, LA
•Onsite
About The Position
The Office of Unemployment Insurance Division: Benefits Analysis Team (BAT) is seeking an ORS Specialist 1/2/3/4. This role involves responding to incoming calls from individuals filing for unemployment benefits, completing weekly certifications, and seeking information regarding the status of their unemployment claims. The Unemployment Insurance (UI) program provides temporary financial assistance to eligible workers who are unemployed through no fault of their own. The office manages the full UI lifecycle, including employer tax collection, benefit claims processing, fraud prevention, and appeals.
Requirements
- Three years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services; OR Six years of full-time experience in any field; OR A bachelor’s degree.
- Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Nice To Haves
- Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
- Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.
- Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.
Responsibilities
- Reviews claimant and employer correspondence for various unemployment claim types.
- Conducts fact-finding, interprets unemployment insurance laws, and issues monetary and non-monetary determinations while ensuring compliance with federal and internal performance standards.
- Prepares and submits daily production and missed production reports in a timely manner.
- Attends meetings and completes all required trainings provided by Louisiana Civil Service, LWC, and BAT.
- Performs phone duties and other assigned responsibilities as directed by management.
Benefits
- Drug screening
- Background check
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
