Collector

Javitch Block • Cleveland, OH

22h • Onsite

About The Position

Collection Specialists review collection files, determine whether debts can be collected, and decide the appropriate next steps in the collections process. They contact customers and other parties to negotiate payment terms and methods, manage follow-up, and maintain accurate account information while complying with applicable laws, regulations, policies, and performance metrics. The position works in a clean, well-lit, well-ventilated, fast-paced, highly energized office environment. The employee is required to work one late shift per week based on firm needs and one Saturday per month.

Requirements

• High school diploma or equivalent.
• Ability to read, write, and speak fluent English.
• Strong written, verbal, active-listening, and phone communication skills.
• Ability to communicate effectively and professionally.
• Ability to negotiate using complete information to reach the best arrangement.
• Ability to work in a team environment.
• Attention to detail.
• Ability to plan, organize, prioritize, and multitask.
• Solutions-driven approach.
• Basic math skills, including addition, subtraction, multiplication, division, and percentages.
• Ability to use standard office equipment.
• Basic computer skills, including keyboard and calculator use.
• Basic technical phone skills.
• Basic ability to use the internet and web mail for business purposes.
• Ability to refer to policies and procedures when applying information and making decisions.
• Availability to work one late shift per week based on firm needs and one Saturday per month.

Nice To Haves

• Collections experience.
• Proficiency in Spanish.

Responsibilities

• Review files for collection efforts, determine whether debts can be collected, and choose the appropriate course of action.
• Contact customers by inbound and outbound calls and other communication methods to secure debt balances by negotiating payment terms and methods with debtors, attorneys, and third parties.
• Use deductive reasoning to resolve files.
• Organize future work and schedule follow-up.
• Use various skip-tracing methods to find assets and locate information.
• Record and update complete account information to support account resolution.
• Adhere to the FDCPA and applicable state and federal laws and regulations.
• Maintain established performance metrics.
• Comply with required policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED