Collector

Human Resources Team•Southborough, MA

12d•$30 - $35

About The Position

Under the direction of the Office Manager, the Collector recovers revenue due through efficient and effective collection activities. The role uses proactive collection techniques and requires effective communication, the ability to influence, and a committed sense of urgency. The Collector works with customers and internal teams to resolve account issues and secure timely payments.

Requirements

Associate degree, 2–4 years of relevant experience, or an equivalent combination of education and experience.
Proficiency with Microsoft Office suite.
Ability to work simultaneously in multiple platforms.
Excellent communication skills.
Ability to maintain an excellent working relationship with sales and service departments.
Ability to adapt to a changing environment.
Excellent organizational skills.
Ability to work well with coworkers and superiors.
Ability to thrive in a fast-paced organization.
Successful completion of a drug test and pre-employment background screening.

Nice To Haves

Experience with the Great Plains accounting system.

Responsibilities

Call overdue accounts to request payment, making first and second calls and third calls when necessary.
Conduct collection efforts with a customer-service approach.
Analyze delinquent accounts and recommend resolutions for high-risk accounts.
Answer incoming calls and emails and assist customers and service managers or district managers with questions.
Record information about all customer calls in the tracking system.
Establish and negotiate mutually satisfactory payment arrangements and follow up consistently with customers.
Initiate small claims court actions, submit required court forms, and appear in court to testify.
Research disputed balances and payments, and update credit bureaus for disputed accounts.
Process credit card payments.
Regularly communicate account-problem status to the Office/Collections Manager.
Meet or exceed assigned goals.
Print, fax, and email invoices to customers upon request.
Work with customers, district managers, and other team members to secure timely payments.
Report monthly collection progress to the Office/Collections Manager.

Benefits

Competitive compensation.
Weekly pay, every Friday.
Career advancement opportunities.
Healthcare, dental, vision, and life insurance.
Paid time off and holidays.
Company-paid short- and long-term disability.
Immediately vested in the company's 401(k) match.
Full-time employees may participate in the Shared Ownership Program, which offers a monetary bonus aligned with the company's long-term success.
Guidance and support from managers.
Collaborative culture and environment.
Training opportunities with company reimbursement upon achieving required licensing.
Apprenticeship programs for fire sprinkler, fire alarm, and inspection positions.