Collector

Beacon Bank • Boston, MA

9d • $20 - $27

About The Position

The Collector is accountable for collecting delinquent consumer loans to support the soundness of the consumer loan portfolio. The position focuses on prompt collection of delinquent accounts while ensuring legal compliance. The role is in Bank Operations, within the Collections department, and reports to the Retail Collections Manager. It is a non-exempt position, Grade 5, with a pay range of $20.00–$27.13. Actual compensation depends on factors including skills, relevant experience, and work location. Listed locations are Boston, Massachusetts; Pittsfield, Massachusetts; or Lincoln, Rhode Island.

The Collector reviews and researches delinquent accounts, contacts delinquent borrowers by telephone, and documents those contacts. The role may authorize revised payment schedules and processes payments and department mail. It also requires compliance with applicable banking laws, regulations, policies, and procedures.

Requirements

• High school diploma or equivalent.
• Communication skills.
• Organizational skills.

Nice To Haves

• General business experience is desirable.
• Collections experience is desirable.

Responsibilities

• Review and research delinquent accounts to verify payment history and consumer loan status.
• Contact delinquent borrowers by telephone to communicate their delinquent status and document contacts.
• May authorize a revised payment schedule.
• Process received payments and incoming and outgoing department mail.
• Ensure compliance with banking laws, rules, regulations, and prescribed policies, practices, and procedures to reduce risk and uphold ethical standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED