Collector Insurance Specialist - Remote

Philadelphia Insurance Companies•Cincinnati, OH

1d•$50,000 - $55,000

About The Position

Philadelphia Insurance Companies (PHLY), a member of the Tokio Marine Group, designs, markets, and underwrites commercial property/casualty and professional liability insurance products. Its Collector Vehicle division specializes in collector car and collectibles insurance. The Collector Insurance Specialist supports policyholders, agents, and brokers with new and existing policies, combining customer service, insurance expertise, sales, and underwriting activities. This virtual call center role may be performed fully remotely within the continental United States or in-office/hybrid from the Mount Laurel, New Jersey office. Training and hands-on experience are provided to expand product and underwriting knowledge and develop proficiency in quoting and binding new business.

Requirements

High school diploma or equivalent.
Active Property & Casualty (P&C) or Personal Lines insurance producer license in the state of residence.
Previous experience in a customer-facing insurance sales or service role.
Strong sales and customer service skills, including the ability to clearly and confidently explain coverage, policy, and billing information.
Strong communication and relationship-building skills.
Strong organization and attention to detail, with the ability to manage multiple priorities and follow through in a fast-paced environment.
Collaborative, solutions-focused approach with strong problem-solving and critical-thinking skills.
Proficient computer skills.
Reliable high-speed internet.

Nice To Haves

Associate or bachelor’s degree.
Underwriting experience.
Experience with Dynamics, Genesys, and Microsoft applications.
Experience working in a hybrid or remote environment.

Responsibilities

Provide responsive, knowledgeable support to customers by phone and email.
Respond to inquiries about eligibility and coverage, quote and bind new business, process cancellations and non-renewals, and clarify billing questions.
Evaluate risks and determine eligibility within established underwriting guidelines.
Accurately document customer interactions and maintain policy information.
Handle high volumes of inbound calls and make outbound customer follow-up contacts.
Build trusted customer and broker relationships through prompt, accurate, and friendly service.
Process and close new business sales, communicating coverage options, program benefits, and value.
Service existing policies, including policy changes and other transactions within established underwriting authority.
Evaluate applications and risks to ensure appropriate coverage and pricing, escalating complex risks as needed.
Follow underwriting, compliance, and service standards.
Meet established sales, service, and production goals.