COLLECTIONS SUPRV
About The Position
The Collections Supervisor leads a team of collection representatives who follow up with insurance companies to resolve unpaid claims. The role manages complex overdue account balances, analyzes reporting to identify revenue-management and productivity trends, supports employees with escalated account inquiries, and works with payors and other parties to resolve outstanding collections issues. The supervisor monitors collections activity, addresses deficiencies, ensures compliance with legal and regulatory requirements, and helps ensure customer inquiries are resolved promptly. This position supervises subordinate employees and is responsible for performance management, hiring, and discipline. It typically supervises up to 25 nonexempt collection employees. Work is performed in an office setting with moderate noise, and occasional travel may be required.
Requirements
- Four-year college degree or equivalent experience.
- Three years of related experience, including one year in a lead or supervisory capacity.
- Ability to work with large data sources to identify trends and results.
- Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, and Word.
- English reading, writing, and verbal skills.
- Intermediate mathematical proficiency and a strong ability to understand, interpret, and develop spreadsheet data.
- Ability to perform the essential functions of the position, with reasonable accommodations available upon request.
Responsibilities
- Manage the most complex overdue account balances that are fully or partially unpaid.
- Develop and analyze reports to identify problems and trends in Revenue Management and staff productivity.
- Serve as a resource to subordinate personnel resolving escalated account inquiries.
- Communicate directly with collection agencies, payors, government agencies, and/or attorneys to resolve outstanding collections issues.
- Monitor collections activity and develop corrective action to resolve deficiencies.
- Ensure compliance with legal and regulatory requirements.
- Ensure customer inquiries are resolved in a timely manner.
- Track trending payor issues and elevate them as appropriate.
- Interface with payors to resolve issues.
- Supervise department employees, including performance management, hiring, and discipline.
- Perform other duties as required.
Benefits
- Medical, dental, and vision care coverage
- Paid time off plan
- 401(k) Plan
- Flexible Spending Accounts
- Basic life insurance
- Short- and long-term disability coverage
- Accident insurance
- Teammate Assistance Program
- Paid parental leave
- Domestic partner benefits
- Mental, physical, and financial well-being programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
