Collections Supervisor (Account Solutions)

State of Oklahoma • Oklahoma City, OK

4d • $80,817 • Hybrid

About The Position

The Collections Supervisor provides critical support to the Collections Division by supervising a team on a regular and consistent basis to determine compliance with laws and regulations, generally accepted accounting procedures, financial accountability standards or other requirements have been met. The Collections Supervisor will perform supervisory functions including assigning and reviewing work, employee reviews, making recommendations on disciplinary actions, providing employee training and development and approving time off.

Requirements

• Knowledge of Auditing methodology, techniques, and theories
• Financial statements, ledgers, journals and reports
• Receivable management and tax collection enforcement
• Legislative impacts on tax collection enforcement
• Agency policies and procedures
• State and federal legislation related to assigned agency programs
• Modern office methods and procedures, including computer technology related to accounting systems
• Supervisory principles & practices
• Proficient with PC office software, Microsoft Office Suite, desktop tools, and data entry ability
• Strong analytical interpersonal, problem solving, time management and negotiation skills
• Detail-oriented with research and investigative experience
• Interpersonal communication skills to effectively solicit ideas and recommendations from employees to increase workflow and improve work productivity
• Ability to Read, interpret, and apply various rules and regulations
• Review and analyze accounting records and business practices
• Prepare collection reports and provide recommendations
• Use computers in reviewing, analyzing, and calculating tax liabilities
• Perform a wide range of functions and perform highly independent work
• Effectively communicate and articulate verbally and in writing
• Exercise independent judgement and provide prompt service
• Maintain a professional demeanor, even under the most stressful conditions
• Communicate effectively with difficult or irate customers, and provide de-escalation techniques when needed
• Establish and maintain effective working relationships with employees and other divisions
• Organize and motivate departmental staff
• Leadership abilities to initiate and recommend changes in work methods to improve agency or division performance
• A bachelor’s degree in accounting, finance, business, or public administration; or related field AND four (4) years of professional experience in compliance, collections, accounting, or similar field OR an equivalent combination of education and experience
• One (1) year of supervisory experience
• Applicants must have reliable transportation and a valid Oklahoma divers’ license and be willing and able to perform all job-related travel.
• Possession and maintenance of a valid Oklahoma State Driver’s License is also required.
• Applicants must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours.
• This position has access to Federal Tax Information (FTI) and is required to uphold the strictest standards of confidentiality as an essential part of its job responsibilities. This includes safeguarding all tax information obtained from records, files, tax returns, and departmental investigations, whether in paper, electronic, or verbal form.

Nice To Haves

• Four (4) or more years of professional experience in compliance, collections, accounting, or similar field
• Certified Public Accountant (CPA) or Certified Internal Auditor (CIA) certification
• Two (2) or more years of supervisory experience
• Previous tax or government knowledge

Responsibilities

• Delegates work for a team and assess their performance
• Provides bi-weekly informal feedback
• Provides annual formal feedback
• Reviews team assignments and delegates accordingly
• Assists in testing SQR’s originating from within the section
• Acts as the representative for the section in Business Analyst and Process Improvement meetings or initiatives
• Make recommendations on training and provide work directions to trainers and division management.
• Manages a multi-disciplinary team of between 4-6 individual contributors.
• Monitors and reviews of key financial and performance metrics monthly
• Conducts assessments on closed businesses for sole proprietors, corporation and LLC, agencies which include partners, members or officers for said corporation for trust fund taxes due to the State of Oklahoma
• Conducts assessments involving policies and procedures or management activities to ensure compliance with laws, regulations and standards for financial accountability and internal controls
• Reviews of financial records and other business records
• Performs special investigations as assigned for timely/untimely Notice-to-Show-Cause (NTSC) protest determination
• Creates cases for the Legal Division and Administrative Law Judge’s office for consideration
• Serves as primary point of contact for NTSC protest cases
• Identify persistent claims error trends and report them immediately to management
• May serve as the agency’s witness for court proceedings as it pertains to the validity and collection of outstanding liabilities and delinquencies

Benefits

• Generous state-paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• A Retirement Savings Plan with a generous match.
• 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
• 11 paid holidays a year.
• Paid Maternity leave for eligible employees.
• Employee discounts with a variety of companies and venders.
• A Longevity Bonus for years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level