Collections Supervisor

RTO National•Greenville, SC

6d•Onsite

About The Position

Join RTO National as a Full-Time Collections Supervisor and elevate your career in a dynamic environment that fosters growth and innovation. This onsite position offers a unique opportunity to lead a talented team dedicated to maintaining financial integrity while delivering exceptional customer service. You will be at the forefront of problem-solving, implementing strategic solutions that enhance operational efficiency and customer satisfaction. Collaborate closely with cross-functional teams while embodying our core values of excellence and accountability. Your ability to motivate and guide your team will directly contribute to our forward-thinking culture. Be part of a high-performance organization that values creativity and respect in every interaction. The Collections Supervisor at RTO National serves as a pivotal leader in overseeing the daily operations of a dedicated team of 4-5 Account Managers, emphasizing efficiency, performance, and compliance. This role is tailored for a proactive individual who excels in guiding and developing team members through consistent coaching, transparent communication, and accountability. By implementing effective call strategies and managing high-risk accounts, the Supervisor cultivates a collaborative team atmosphere that aligns with company goals, service levels, and regulatory standards. Reporting directly to the Call Center Operations Manager, the Collections Supervisor plays a vital role in driving the continued growth and success of the collections department, making a significant impact on both team dynamics and organizational achievements.

Requirements

Strong leadership and team management capabilities, including the ability to coach and mentor Account Managers through regular feedback and development plans.
Proficiency in call center operations and a solid understanding of compliance standards, such as FDCPA.
Exceptional conflict resolution and de-escalation skills while maintaining a strong customer service orientation.
Analytical thinking for interpreting performance data and identifying trends.
Effective time management to juggle multiple priorities in a fast-paced environment.
Excellent verbal and written communication skills.
Adaptability to changing policies.
Basic proficiency in Microsoft Office and skip-tracing techniques.
Strong understanding of collections practices, laws, and compliance standards (e.g., FDCPA).
Proficient in call center operations, performance metrics, and queue management.
Effective leadership and team management skills, including coaching and mentoring.
Strong conflict resolution and de-escalation abilities.
Excellent verbal and written communication skills.
Analytical thinking with the ability to interpret data and identify performance trends.
Time management and organizational skills with the ability to manage multiple priorities.
Decision-making ability under pressure in fast-paced environments.
High attention to detail and accuracy in documentation and account handling.
Strong customer service orientation while maintaining firm collection standards.
Adaptability to changing policies, priorities, or business needs.
Basic proficiency in Microsoft Office tools (Excel, Word, Outlook).
Ability to conduct skip-tracing using various tools and techniques.
Ability to train and reinforce policies, procedures, and best practices effectively.

Nice To Haves

Bilingual preferred

Responsibilities

Overseeing the daily operations of a dedicated team of 4-5 Account Managers, emphasizing efficiency, performance, and compliance.
Guiding and developing team members through consistent coaching, transparent communication, and accountability.
Implementing effective call strategies and managing high-risk accounts.
Cultivating a collaborative team atmosphere that aligns with company goals, service levels, and regulatory standards.
Driving the continued growth and success of the collections department.