Collections Supervisor

NuCO2

15h

About The Position

NuCO2 is the nation’s leading provider of certified beverage grade carbon dioxide and draught beer grade nitrogen, providing continuous service to more than 150,000 customer locations and carbonating millions of beverages every day. With nearly 1,200 employees in over 150 locations across the United States, NuCO2 believes using the finest ingredients is essential to serving the best beverages. Safety is their top priority and NuCO2 is defined by it, providing a best-in-class safety program and safety equipment that complies with national and international safety standards.

Requirements

Strong problem solving, analytical, planning and organizational skills.
Must work well under pressure, ability to multi- task, and work in team environment.
Ability to prioritize and respond to interruptions and unexpected situations with a clear head.
Ability to work independently.
Ability to train employees
Willingness and ability to research issues as needed.
Must be proficient in JD Edwards, Outlook, and MS Excel.
Communicate effectively and professionally with internal and external customers at all organizational levels.
Ability to comprehend instructions, correspondence, and memos in written or oral form.
Ability to write correspondence.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Bachelor’s degree in business management or accounting.
A minimum of three years in a supervisor or leadership position.
A minimum of 5 years’ collection experience.

Nice To Haves

Two years’ experience in bookkeeping and accounts management preferred.

Responsibilities

Directly supervise and lead a team of collection agents, providing guidance and support to achieve departmental goals.
Conduct regular meetings to motivate staff and address any operational challenges.
Monitor team performance through key performance indicators (KPIs) and provide
Adhere to and enforce the organization’s policies, procedures, and Federal/State applicable laws.
Assists with interviewing, hiring, and training team members.
Effectively plan, assign, and direct team workloads to ensure operational efficiency and accountability.
Utilize collection reporting to analyze accounts receivable trends and identify opportunities for improvement.
Coach the team to operate as fully accountable analysts, identifying and resolving root causes that prevent items from returning to aging.
Support the management and resolution of assigned cases.
Serve as the primary handler for all customer escalations.
Prepare and distribute daily departmental reports.
Conduct performance appraisals, including recognition, corrective action, and disciplinary measures as needed.
Address employee concerns and complaints, working to resolve issues promptly and professionally.
Manage and oversee all communications with external collection agencies.