Collections Supervisor

Advocate Health and Hospitals Corporation • Charlotte, NC

1d • Remote

About The Position

The Collections Supervisor will evaluate the effectiveness of collection policies and procedures for patient collections, utilizing standard collection practices. This role involves communicating with patients, providers, attorneys, collection agencies, and other relevant parties to resolve discrepancies. The supervisor will also manage daily operations, delegate responsibilities, assess employee training needs, and implement improvements to billing systems and collection techniques within legal and regulatory frameworks. They will maintain and reconcile records, prepare legal documentation, and perform human resources functions for their staff, including coaching, performance reviews, and recommendations for hiring and corrective actions. The position requires adherence to the organization's Code of Ethical Conduct and ensuring compliance with applicable laws and regulations.

Requirements

• High School Graduate.
• Typically requires 3 years of experience in collections that includes experience at a lead or senior level.
• Demonstrated knowledge of accounts receivable credit and collection regulations and legal issues.
• Current knowledge of medical insurance and governmental benefits programs.
• Must possess the ability to deal effectively with a variety of people under stressful circumstances.
• Patient diplomacy and tact, together with excellent communication skills, is needed.
• Demonstrates knowledge of account receivable/ collection on-line system experience.

Nice To Haves

• Ability to travel to AAH sites.

Responsibilities

• Evaluates the effectiveness of the collection policies and procedures of patient collections.
• Utilizes standard collection practices such as referral of delinquent accounts for outside agencies, and any litigation regarding professional fees.
• Provides input to the Manager regarding trends in collections (ex. economic downturns).
• Communicates with and functions as a liaison for patients, providers, attorneys, collection agencies, risk management, insurance payors, other debt administrators and external departments related to the revenue cycle to resolve discrepancies.
• Supervises and evaluates the staff, establishing standards for staffing levels.
• Responsible for operating within budget limitations and authorized staffing levels.
• Oversees and manages daily operations, delegating day-to-day responsibilities to appropriate members of the office staff while assessing employee training needs; coordinating with the training department to ensure appropriate development.
• Initiates and implements improvements to billing systems, including pursuing and developing improved collection techniques within the confines of federal and state collection laws.
• Conducts ongoing evaluation of department policies and procedures in order to maintain and improve department efficiency.
• Proactively manages receivables and billing systems, including pursuing and developing improved collection techniques within the confines of federal and state collection laws and third-party payer requirements with respect to health coverage and reimbursement.
• Maintains and reconciles records of placements to third party agencies and law offices.
• Reconciles differences between bad debt balances and third party records.
• Prepares all necessary preparation documentation, suit authorizations, court cases, legal pleadings and miscellaneous filings.
• Maintains legal process workflow records
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale.
• Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Adoption assistance
• Paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees