Collections Supervisor

NORTHWEST RESPIRATORY SERVICES LLC•Eagan, MN

1d•Onsite

About The Position

Northwest Respiratory Services is seeking a Collections Supervisor. This person will be responsible for preparing complete, accurate and compliant billing, follow up with insurance carriers and/or patients to resolve and collect open balances in a timely manner. Be flexible and adaptable. The Lead position in this department also serves as a resource to the other team members and assists the department manager with other duties as assigned.

Requirements

3-5 years of total collections experience
1-2 years of experience leading, training, or supervising others
Solid knowledge of collections regulations, escalations, and process improvement
Previous Management experience in medical billing.
Detail-oriented, highly organized, and able to multitask in a fast-paced environment
Punctual and dependable
Understanding of HIPPA laws to handle confidential personal and medical information
Proficient in Microsoft Office products: Outlook, Word, Excel

Nice To Haves

Knowledge of Brightree software a plus!

Responsibilities

Responsible for Nursing Home collections, and oversight of private pay collections
Oversee collections department
Develop and execute effective collection strategies to minimize overdue payments.
Communicate with clients to address outstanding invoices, resolve disputes, and negotiate payment terms.
Document all collection activities, maintaining accurate records.
Review and evaluate collection reports, including Monthly Bad Debt and Weekly Sales Reports.
Process billing tasks, handle customer service inquiries related to billing and collections.
Coordinate with Sales and Service Teams to resolve customer issues promptly.
Review daily billing, work on denials/correspondence, process insurance changes.
Submit and monitor Prior Authorization requests, ensuring compliance with medical policies.
Efficiently manage daily tasks, including emails, voicemails, and Aged Receivables.
Monitor billing trends for assigned payers and report observations to the manager.