Collections Specialist - Onsite

LCS Financial Services Corporation • Greenwood Village, CO

1d • Onsite

About The Position

LCS Financial Services Corporation is seeking experienced third-party collections professionals to join its nationally licensed, growth-oriented collection agency. The Collections Specialist helps achieve recovery goals while maintaining professionalism and regulatory compliance in a performance-driven environment. The role includes managing inbound and outbound calls, negotiating resolutions, handling assigned account portfolios, and documenting collection activity. The position is onsite in Greenwood Village, Colorado.

Requirements

• At least 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to work onsite in Greenwood Village, Colorado.

Nice To Haves

• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Experience negotiating settlements and payment arrangements.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers’ individual financial circumstances.
• Use skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery opportunities.
• Work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions, including during difficult conversations.
• Comply with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Benefits

• Performance-based commission and additional earning potential.
• Medical, dental, and vision insurance, effective the first of the month following 30 days of employment.
• Life insurance and disability coverage.
• 401(k) retirement plan.
• Paid holidays.
• Discretionary time off (DTO), subject to company policy.
• Team-oriented environment emphasizing collaboration, accountability, and individual contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED