Collections Specialist
About The Position
The Collections Specialist establishes payment terms with customers and collects payments according to those terms and the organization’s procedures. The role handles overdue accounts, customer collection issues, account adjustments, reconciliations, credit applications, disputes, and related paperwork, and may assist with billing as needed. This position supports the Accounts Receivable Department and works with commercial and residential customers, sales, senior management, and internal teams. It is onsite in Marlborough, Massachusetts, with a rate of pay of $21.00–$24.00 per hour.
Requirements
- High school diploma or equivalent.
- Three years of high-volume corporate collections experience.
- Knowledge of billing and collections procedures.
- Ability to understand instructions provided in written, oral, or diagram form.
- Ability to read and interpret documents, including company policies and procedures, safety rules, operating and maintenance instructions, maps, and road signs.
- Ability to communicate, cooperate, and speak effectively with customers, coworkers, and management.
- Ability to work independently and manage pressure to meet deadlines.
- Basic computer literacy, including email and internet skills.
- Ability to perform basic math functions.
- Ability to work in a fast-paced environment.
- Strong attention to detail.
- Ability to learn operating procedures quickly and execute them consistently to standard.
- Must be able to operate in a drug-free workplace.
Nice To Haves
- Accounts Receivable knowledge or experience.
Responsibilities
- Make collection calls and send correspondence to solicit payment on overdue accounts, taking necessary action to collect.
- Provide customer service regarding collection issues; process customer refunds and account adjustments; resolve client discrepancies and short payments.
- Process customer credit applications to determine creditworthiness.
- Monitor and maintain assigned accounts, including customer calls, account adjustments, and small-balance write-offs.
- Reconcile customer accounts and process credit memos.
- Reduce delinquency for assigned accounts.
- Maintain records of delinquent accounts, bankruptcies, and credit risks.
- Prepare and file collections paperwork on approved accounts.
- Involve sales and senior management when needed to accelerate collections.
- Communicate and follow up with the sales department regarding customer accounts in a timely manner.
- Establish and maintain effective working relationships with commercial and residential customers.
- Perform other assigned tasks and duties supporting the Accounts Receivable Department.
- Prepare weekly and monthly reports for the direct supervisor.
- Make high-volume phone calls to assigned delinquent customers.
- Manage customers on the On Hold List.
- Reconcile customer disputes concerning payment of outstanding balances.
- Interface with internal and external customers.
- Participate in team review meetings.
Benefits
- Medical, dental, and vision insurance
- Employer-paid life insurance
- Employee discount for services offered in the employee’s area
- Matching 401(k)
- Six paid holidays and two paid floating holidays
- Generous paid time off plan
- Room for growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
