Interview Day for Collections Specialists
About The Position
Regional Finance is hiring Collections Specialists for its Plano office and hosting an interview day. The Collections Specialist handles inbound and outbound customer calls to identify suitable ways to resolve delinquent accounts permanently, using collections and workout techniques. The role also provides customer service and knowledgeable responses to questions and concerns, handles loan maintenance requests, processes electronic payments, documents customer interactions, and conducts follow-up and research to resolve issues. The position works in an office environment and requires adherence to scheduling guidelines and legal, corporate, and regulatory procedures that protect customer assets. Regional Finance is an equal opportunity employer and does not discriminate on the basis of protected characteristics throughout the employment process and relationship.
Requirements
- At least 2 years of collections experience.
- Must pass pre-employment screening.
- Proficiency with MS Office and database software.
- Strong customer service and problem-solving skills.
- Excellent verbal and written communication skills.
- Working knowledge of computerized applications, including word processing, spreadsheets, email, and specialized business applications.
- Communication skills to identify process gaps and improvements to management.
Nice To Haves
- At least 5 years of collections experience.
- Bilingual.
Responsibilities
- Evaluate possible loan-resolution solutions and recommend options that best fit customers’ needs and circumstances.
- Respond promptly and accurately to customers’ servicing questions and concerns.
- Assist borrowers with loan maintenance requests.
- Enter data and verify information to process electronic payments.
- Explain products and services and pursue cross-sell and up-sell opportunities.
- Document each customer interaction in the servicing system.
- Perform loan-related mathematical calculations.
- Conduct follow-up and research to ensure issues are resolved.
- Follow scheduling guidelines to ensure appropriate phone coverage.
- Follow legal, corporate, and regulatory procedures and operational controls to protect customer assets.
- Explain loan payment histories using basic accounting and mathematical concepts and request corrections when needed.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
