Interview Day for Collections Specialists

Regional Finance (Regional Management Corp.)•Plano, TX

16h•Onsite

About The Position

Regional Finance is hiring Collections Specialists for an interview day at its Plano office. The Collections Specialist handles inbound and outbound customer calls to identify suitable ways to resolve delinquent accounts, using collections and workout techniques. The role uses verbal and interpersonal skills to provide excellent customer service and knowledgeable responses, and includes addressing servicing questions, assisting with loan maintenance, processing electronic payments, documenting interactions, and conducting follow-up research to resolve issues.

Requirements

At least 2 years of collections experience.
Must pass pre-employment screening.
Proficiency using MS Office and database software.
Strong customer service and problem-solving skills.
Excellent verbal and written communication skills.
Working knowledge of computerized applications, including word processing, spreadsheets, email, and specialized business applications.
Communication skills to effectively identify process gaps and improvements to Management.

Nice To Haves

At least 5 years of collections experience.
Bilingual.

Responsibilities

Evaluate possible loan-resolution solutions and recommend options that best meet customers’ needs and circumstances.
Respond promptly and accurately to customer servicing questions and concerns.
Assist borrowers with loan maintenance requests.
Input data and verify information to process electronic payments.
Provide information about products and services and identify cross-sell and up-sell opportunities.
Document each customer interaction in the servicing system.
Perform loan-related mathematical calculations.
Conduct follow-up and research to ensure problems are resolved.
Follow scheduling guidelines to ensure proper phone coverage.
Follow operational controls and legal, corporate, and regulatory procedures to protect customer assets.
Explain loan payment histories using basic accounting and mathematical concepts and request corrections when necessary.
Perform other duties as assigned.