Collections Specialist

RECHTIEN INTERNATIONAL TRUCKS INC• Miami, FL, US, FL

3h•Onsite

About The Position

A Collections Specialist is responsible for monitoring accounts receivable, contacting customers to collect overdue payments, and resolving billing issues. This role requires strong communication, negotiation, and problem-solving skills to ensure timely payment while maintaining customer satisfaction.

Requirements

High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
Proven experience in collections, accounts receivable, or customer service
Strong communication and negotiation skills
Attention to detail and problem-solving abilities
Ability to handle difficult conversations professionally
Proficiency in accounting software and Microsoft Office (especially Excel)
Knowledge of collection laws and regulations is a plus

Nice To Haves

Associate’s or Bachelor’s degree
Knowledge of collection laws and regulations

Responsibilities

Monitor customer accounts to identify outstanding debts and overdue payments
Contact customers via phone, email, or written communication to collect payments
Negotiate payment plans and settlements when necessary
Investigate and resolve billing discrepancies or disputes
Maintain accurate records of collection activities and customer interactions
Ensure compliance with company policies and legal regulations (e.g., FDCPA)
Collaborate with accounting and sales teams to resolve account issues
Prepare reports on collection status and aging accounts
Escalate unresolved accounts when necessary