Collections Specialist with Italian

WNS Global Services

About The Position

WNS, part of Capgemini, is seeking a proactive, detail-oriented Collections Specialist to join its Accounts Receivable team. The role manages customer accounts, collects outstanding invoices on time, reduces overdue balances, and maintains positive customer relationships while supporting cash-flow objectives.

Requirements

Minimum 2 years of experience in Accounts Receivable or Collections.
Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field.
Fluency in Italian at a minimum C1 level and a strong command of English.
Ability to independently manage a customer portfolio, take ownership of responsibilities, and work with minimal supervision.
Strong attention to detail, organizational skills, and a structured approach, with the ability to manage multiple priorities and meet tight deadlines.
Ability to work under pressure and manage high volumes while maintaining accuracy and quality.
Strong proficiency in IT tools and ERP systems.
Excellent interpersonal and communication skills, a collaborative and customer-oriented mindset, and the ability to work effectively as part of a team.

Nice To Haves

Experience with GetPaid.
Positive attitude and strong motivation to learn, develop, and perform in a dynamic, fast-paced environment.

Responsibilities

Monitor and manage assigned customer accounts to ensure timely collection of outstanding invoices.
Contact customers by phone, email, and other communication channels regarding overdue payments.
Investigate and resolve payment discrepancies, disputes, and billing issues in collaboration with internal stakeholders.
Follow up on overdue accounts and negotiate payment arrangements when required.
Maintain accurate records of collection activities and customer interactions.
Reconcile customer accounts and ensure payments are correctly allocated.
Escalate high-risk or significantly overdue accounts as appropriate.
Support month-end closing activities related to Accounts Receivable.
Prepare and maintain reports on aging balances, collection status, and cash forecasts.
Ensure compliance with company policies, procedures, and internal controls.
Build and maintain strong relationships with customers, sales teams, and other internal departments.