Collections Specialist (Portuguese)

ITTConnect • Coral Gables, FL

11d • Onsite

About The Position

ITTConnect is seeking a Collections Specialist fluent in Portuguese for a direct-hire, full-time position with a large financial institution. The position is fully onsite in Miami, Florida.

The Collections Specialist administers assigned delinquent and higher-risk residential and commercial credits under established procedures and the direction of the Loss Mitigation Team Leader. The role involves collections, account record maintenance, portfolio performance monitoring, factual reporting, coordination of approved foreclosure and recovery actions, and escalation of matters requiring management attention.

Duties must comply with applicable federal and state regulations and laws, Bank policies, the Bank Secrecy Act, and the BSA/AML program. Responsibilities may change with business needs or circumstances, and other tasks may be assigned.

Requirements

• At least 3 years of relevant experience in banking, collections, credit card collections, servicing, loss mitigation, workout, foreclosure, recovery, or Special Assets.
• Working knowledge of lending laws, loan documentation, delinquency management, foreclosure processes, collateral issues, and credit-risk concepts.
• Ability to analyze portfolio data, identify trends and exceptions, prepare factual reports, and manage multiple accounts, deadlines, and legal milestones.
• Strong Excel skills, including pivot tables, lookups, data validation, charts, and reconciliations.
• Strong communication, judgment, discretion, and organizational skills, and commitment to the Bank's vision, values, and fair treatment of borrowers.
• Ensure all borrowers are treated appropriately.
• Fluency in English and Portuguese.

Nice To Haves

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field.

Responsibilities

• Monitor delinquency, payment performance, maturities, covenants, collateral, legal status, and other signs of credit deterioration.
• Implement and track approved workouts, repayment plans, settlements, forbearance, modifications, foreclosures, liquidations, and recoveries.
• Coordinate legal and foreclosure milestones, sale dates, notices, referrals, expenses, post-sale actions, and OREO activity.
• Communicate with borrowers, guarantors, counsel, servicers, vendors, and internal teams, and escalate decisions and exceptions appropriately.
• Prepare and reconcile dashboards and reports covering portfolio balances, activity, contacts, promises to pay, follow-up completion, delinquency migration, cures, recoveries, nonaccruals, charge-offs, pipeline timing, and aging.
• Investigate data-quality exceptions and provide concise factual commentary on matters requiring management follow-up.
• Maintain confidentiality, fair-treatment standards, regulatory compliance, and complete account documentation.
• Support other reporting and departmental needs as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed