Collections Specialist

Factory Motor Parts•Eagan, MN

100d•Onsite

About The Position

We are looking for a skilled and motivated Accounts Receivable Collections Specialist who enjoys challenges and thrives in a fast-paced, team environment. This position will be responsible for maintaining customer accounts receivable including, collection of outstanding balances, and resolution of billing and payment discrepancies while providing excellent customer service.

Requirements

Knowledge of key Credit and Collections policies and techniques
Strong professional written and verbal communication skills
Ability to perform research to ensure accuracy of customer accounts
Ability to multi-task and prioritize while maintaining high attention to detail
Identify and complete critical tasks independently and with a sense of urgency
Strong interpersonal skills and organizational awareness
Proficient with Microsoft Word and Excel
Previous business to business collections experience preferred with a minimum of 3 years of experience or equivalent combination of education and experience

Nice To Haves

Bilingual language skills are also a plus

Responsibilities

Make collections calls to customers in a professional manner while maintaining and improving customer relations
Utilize collection management software for efficient and effective handling of assigned accounts
Review customer billing problems and resolve accounts receivable delinquencies in a timely manner
Research internal and external questions regarding billings, payments, credits, and account balances
Reconcile and provide updates to management, as appropriate, on assigned account portfolio
Collaborate with the outside sales team to resolve customer payment issues