Collections Specialist

Career Paths•Westborough, MA

3d•Onsite

About The Position

The Collections Specialist position is responsible for managing and collecting all of the outstanding accounts receivables from customers and vendors. In addition, they are responsible for resolving customer issues/concerns and reducing the amount of accounts receivables.

Requirements

Bachelor’s Degree required
3+ years previous A/R or billing experience is required
Sage Mas 500 experience is required
Problem resolution skills
Ability to use individual discretion while dealing with clients
Problem resolving, computer skills

Nice To Haves

Master’s Degree preferred
Major in Business Administration is preferred
Experience with an automated Accounts Receivable and Collections Software system, BillTrust Invoice Gateway, and Sage Mas 500 experience is preferred
Project/Contract knowledge is preferred

Responsibilities

Managing the collection efforts/calls for accounts receivable portfolio as part of a Team Collection Goal.
Documenting daily collections activity allowing other eClinicalWorks Team Members ability to support collection efforts across all accounts.
Researching & resolving account disputes and billing discrepancies, building long term business relationships.
Performing account/payment reconciliations.
Monitor account collection inquiries through Support Cases.
Identify delinquent accounts, reducing active support and licensing creating and monitoring internal tasks.
Discuss payment plan/arrangement.
Educate customers on Invoice Portal for Self Service and Payment Options.
Responding to credit inquiries from external clients.
Perform other job duties as assigned

Benefits

eighteen days of Paid Time Off per year which scales based on tenure
nine Paid Holidays and one Floating Holiday
medical insurance
dental insurance
vision insurance
basic life insurance
short term disability insurance
long term disability insurance
business travel accident insurance
accidental death and dismemberment insurance
401(k) plan with a Company safe harbor contribution
Flexible Spending Account for Health Care and Dependent Care for eligible employees
limited personal leave
additional voluntary benefits, including additional insurance (hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet), genetic testing, legal plan, and supplemental accidental death and dismemberment
an annual discretionary bonus for eligible employees