Collections Specialist

City of Flagstaff•Flagstaff, AZ

13d•$44,678 - $55,848•Onsite

About The Position

Join the City of Flagstaff as a Collections Specialist and play a key role in keeping our community's finances strong! In this position, you'll use your problem-solving skills and people-first approach to recover delinquent revenue through phone outreach, letters, payment arrangements, and — when needed — more advanced tools like lien filings and credit agency reporting. You'll dig into account histories, track down key details, and turn tricky situations into resolved accounts, all while delivering top-notch service to Flagstaff residents and coworkers alike. It's a great fit for someone who's detail-oriented, cool under pressure, and energized by variety — no two days (or calls) are quite the same! Bring your accounting or bookkeeping know-how and collections experience, and help make a real difference in how our city serves its community.

Requirements

Two (2) years of college coursework
Two (2) years of experience in collections, investigative methods and techniques, and electronic billing systems
Any combination of relevant education and relevant experience may be substituted on a year-for-year basis
Certification with the Fair Credit Reporting Act (FCRA) must be obtained within six (6) months of employment
Regular attendance is an essential function of this job to ensure continuity

Nice To Haves

Experience with extensive public contact, both via phone and in person
Ability to diffuse conflict

Responsibilities

Provides excellent customer service to both internal and external customers
Performs basic collection methods including making phone calls to customers, sending letters to customers, and sending other applicable customer statements for all types of accounts within the city, including water, sewer, trash, stormwater, library as well as all miscellaneous receivable accounts including airport, cemetery, fire contracts, fire permits, housing, landfill, liquid waste, police, retiree insurance, and small business hazardous waste
Research vital personal information to ensure accuracy in reporting against customer account, such as skip tracing those who have not met their financial obligations to the city
Performs advanced collection methods including lien filings, criminal complaints, credit agency reporting, dispute investigation, and payment arrangements
Performs collections for non-sufficient checks that are not part of another city billing system
Prepares account lists for credit agency reporting, dispute investigation, and the Debt Set Off Program
Completes credit balance refunds or balance transfers on closed utility accounts following proper account research procedures
Assists in preparation of year end write off list
Performs general customer service administration duties including assisting customers with questions
Collects, compiles, and analyzes statistical data as related to collection trends
Complete multiple tasks simultaneously, such as speaking on the phone while documenting conversation electronically
Other duties as assigned

Benefits

Arizona State Retirement System with 100% Match
Deferred Compensation Options
Up to 4% Annual Pay for Performance Increase
Group Insurance including Health, Dental and Vision coverage
Flexible & Health Savings Accounts
13 Paid Holidays, Vacation, Sick Leave, Personal Leave, Paid Parental Leave, Bereavement, Jury Duty
Life Insurance, AD&D, Short- and Long-Term Disability and Voluntary Life Insurance
First-Time Homebuyer Assistance
Qualified Public Student Loan Forgiveness Employer
Tuition Assistance
Employee Clinic, Telehealth, Wellness Program & Incentives
Tobacco Cessation Program
Employer Assistance Program
Confidential counseling, including critical incident & peer support
Recognition including Work i versary, Wonderful Outstanding Worker (WOW), On-the-Spot, 7k Award, and City Manager's Excellence Awards
Employee Discounts: Mountain L ine Bus Eco Pass, Aquaplex, and Recreation Centers