Collections Specialist

Northwestern Energy•Butte, MT

3d•$20 - $34•Hybrid

About The Position

The Collections Specialist will have the responsibility of ensuring the Credit and Collections policies for NorthWestern Energy are followed to achieve the company's financial goals. The primary role is to recover unpaid revenue while delivering customer satisfaction and improving the customer experience. The ideal candidate is able to work as part of team and able to work in an environment where work assignments change frequently. All calls are recorded and are subject to call monitoring to ensure customer interactions are delivered to the expectations of NorthWestern Energy.

Requirements

High School Diploma or equivalent level of education
Proficient computer skills and knowledge of Microsoft Suite
Demonstrate and maintain good safety record
A valid driver's license and satisfactory driving record may be required

Nice To Haves

Get Into Energy - Energy Industry Fundamental 2.0 certification is a plus

Responsibilities

Review accounts to determine the best way to approach the customer and executing the policies
Provide customer service in regards to debt issues
Data entry
Process collections actions within CIS system
Review/process accounts for transfers and refunds
Review accounts for accuracy prior to Disconnect for Non-Payment (DNP)
Review outstanding inactive accounts prior to sending to collections agency
Respond professionally and positively to customer interactions and complaints regarding their account
Work with collection agencies to collect debt from customers
Work with Assistance agencies
Set up/monitor payment arrangements
Processing customer communications related to collections
Review returned mailings
Identify and review fraud, disputes regarding collections, and bankruptcy letters
Participate in task rotation with other team members
Work overtime including evenings and weekends as needed
Process Behavioral Scoring
Work closely with team members to create ways to collect revenue and find success as a group
Scan, print, file, and retrieve documents
Make copies, send faxes, and send mail as needed
Update of all business and technical documents and processes
Travel off-site for training/testing (up to 10% travel per year)
The ability to maintain regular, reliable, and punctual attendance is an essential function of this position, consistent with applicable laws and reasonable accommodation requirements
All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics
Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objective

Benefits

401K with company match up to 4% and non-elective contribution up to 7%
Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)
Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial health)
Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)
Continuing education reimbursement
Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)
Paid company endorsed volunteer opportunities
Paid parental leave
Paid bereavement leave
Paid training opportunities
Paid time off starting on your first day, plus 11 paid holidays