Collections Specialist (Third Party)

TrueML•Lenexa, KS

4d•Onsite

About The Position

Sentry Credit, now part of the TrueML family, is revolutionizing the debt resolution industry with an innovative, empathy-driven approach. We are expanding our Account Collections team and seeking motivated individuals who value respect as much as results. The schedule for this class will be Mon-Fri 8a-430p starting on 8/31.

Requirements

Excellent verbal and written communication skills
Comfortable navigating multiple systems and screens simultaneously in a fast-paced environment
Solution-oriented mindset
Goal-oriented self-starter with a competitive mindset and a drive to succeed
Ability to remain calm under pressure, handle rejection with grace, and maintain a professional demeanor in challenging situations
Meticulously organized with an eye for detail and the ability to manage time and tasks efficiently
Positive attitude and adaptability, with a strong work ethic and ability to pivot easily as priorities change
High school diploma or GED
High sense of ownership, resilience, and dependability

Nice To Haves

Experience in 3rd-party collections
Strong backgrounds in Customer Service or Sales who are looking to transition their skills

Responsibilities

Manage a consistent flow of inbound and outbound calls, guiding conversations to help individuals establish a path toward financial stability
Investigate account details and work with consumers to resolve discrepancies or disputes.
Toggle between various software platforms and screens to provide real-time updates and efficient service
Document all communications and account activities across multiple digital channels
Contribute to a dynamic call center culture by joining a team that's constantly finding new ways to help consumers achieve financial stability
Maintain a high level of activity to meet daily goals and maximize your commission potential.