Collections Specialist (First Party)

TrueML•Lenexa, KS

2d•Onsite

About The Position

Why Sentry Credit? After 30 years in the debt resolutions space, Sentry Credit began our most exciting chapter yet by joining the TrueML family in 2025. Now, our story continues as we expand our team beyond Everett, WA and into Lenexa, KS; where we can partner more closely with TrueAccord as we revolutionize the debt resolution industry. Are you a highly motivated and empathetic communicator with a knack for sales and a passion for helping people? If you’re ready to step towards a true career with long-term growth opportunities and take ownership of your success, then joining the Sentry Credit team as a Collections Agent could be the perfect first step! We’re changing the perception of collections by bringing empathy and efficiency to debt servicing. This unique approach has helped transform the debt industry and improve consumers' financial health. This team is the entry point to Sentry & the TrueAccord brand, and has consistently proven to be a launchpad for your career. We're proud to see our team members flourish, with former specialists advancing into diverse and rewarding careers, including: - Leadership roles : where they are helping to shape the future of our success and the growth of our teams - Technical positions : from AI Developers to IT professionals, former specialists have helped us continue to drive innovation across the company - Critical back-office and administrative roles : whether improving processes, ensuring corporate compliance, or streamlining recruiting & HR systems, you don’t have to look too far to find the impact of the veterans of our Collections team. The schedule for this class will be Mon-Fri 8a-430p with a start date of 8/31!

Requirements

High school diploma or GED required.
High sense of ownership, resilience, and reputation for dependability

Nice To Haves

Experience as a Collections Specialist, Collector, Collection Agent, Recovery Specialist, or similar is NOT required, but nice to have

Responsibilities

Engage directly with consumers, utilizing your strong communication and negotiation skills to understand their unique situations and skillfully guide them to resolve outstanding account balances.
Proactively manage a variety of communication channels—including inbound and outbound calls, email, and chat—to establish effective payment solutions and achieve account resolution goals.
Specialists who consistently meet and surpass key performance indicators (KPIs) for 6+ months unlock promotion opportunities!
Uphold the highest standards of quality and compliance, embodying our empathetic approach to debt recovery.
Work within a vibrant call center environment, contributing to a team that's constantly finding new ways to help consumers achieve financial stability.