Collections Specialist

Ascent Aviation Services•Marana, AZ

21d•Hybrid

About The Position

Ascent Aviation Services is a leader in aviation maintenance, repair, overhaul, storage, reclamation, and passenger-to-freight aircraft conversion. Our strength comes from our talented and professional employees who excel through teamwork and enthusiasm. Ascent continues to grow and is seeking motivated professionals to support our vision of becoming the most trusted aviation solutions provider in North America. We are seeking a results-driven Collections Specialist with a proven track record of reducing aged receivables and driving cash collections in a complex, contract-based environment. This role owns AR aging, assists with invoice preparation, aggressively collects past due balances, resolves disputes, and provides reliable visibility into expected cash inflows through accurate collections forecasting.

Requirements

3+ years of B2B collections experience
Proven ability to reduce AR aging and collect past due balances
Ability to forecast cash collections with strong accuracy
Experience with invoice creation and contract-based billing processes preferred
Strong analytical skills related to AR aging and payment trends
Strong communication and negotiation skills
Intermediate Excel skills (pivot tables, lookups)
Experience with ERP systems
3–5+ years in collections or AR
High school diploma required
Ability to sit or stand for extended periods.
Occasional squatting, lifting, carrying, pushing, or pulling up to 20 pounds.
Telephone, personal computer, multiple printers, copy machine, and shredder.
May be required to operate additional office equipment not explicitly listed in this description as needed to perform job duties effectively.
Work primarily in the Main Hangar building office with occasional travel to various locations on base.
Potential exposure to materials listed on Material Safety Data Sheets.
Employees are responsible for performing their duties in accordance with company policies and government regulations.
Employees shall participate in safety education programs and train to recognize hazards on the job and how to report them promptly.
An employee who observes an unsafe action or condition should bring it to the attention of supervisors and managers.

Nice To Haves

degree preferred

Responsibilities

Own AR aging with focus on 30/60/90+ day balances
Execute proactive collection strategies to reduce DSO
Perform high-volume outbound collections activity (calls, emails, escalations)
Negotiate payment plans and resolve delinquent accounts
Maintain detailed collection activity logs in ERP systems
Resolve billing disputes quickly with internal teams
Hold customers accountable to contractual payment terms
Build professional but firm relationships with customer AP contacts
Develop and maintain accurate collections forecast based on customer payment behavior and account status
Provide daily and weekly updates on AR aging and expected cash collections
Identify risks, delays, and changes in customer payment commitments
Refine forecast assumptions using actual payment trends
Explain variances between forecasted and actual collections
Support cash flow planning with Finance and Treasury
Review invoices for accuracy to prevent collection delays
Assist with statements and supporting documentation
Prepare and issue customer invoices accurately and timely in accordance with contract terms, milestones, and supporting documentation requirements
Coordinate with Operations, Program Management, and Finance teams to resolve billing discrepancies and ensure invoices are submission-ready for customer approval

Benefits

401K with Company Match
Medical/Dental/Vision Insurance
PTO - Eligible for 3 Weeks in your First Year, in Addition to 7 Paid Company Holidays
Company-Provided Short-Term Disability, Long-Term Disability, and Life Insurance
Development and Career Growth Opportunities

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