Collections Specialist

Primient•Decatur, IL

About The Position

The Collection Specialist is responsible for managing accounts receivable and accounts payable functions, including collecting outstanding invoices, resolving customer disputes, processing vendor payments, and providing U.S. accounts payable support by assisting with payment inquiries, vendor communication, and issue resolution to ensure timely and accurate financial operations.

Requirements

Strong communication and negotiation skills
Excellent problem-solving and conflict-resolution abilities
High level of accuracy and attention to detail
Ability to manage multiple tasks and meet deadlines
Customer-focused with a professional attitude
Strong organizational and time-management skills
Ability to work independently and collaboratively within a team
Analytical thinking and decision-making skills
Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred
Equivalent work experience may be considered
Proficiency in accounting software and Microsoft Office applications
Strong written and verbal English communication skills
2+ years of experience in collections, accounts receivable, or accounting support
Experience handling customer disputes and overdue accounts
Previous exposure to accounts payable functions preferred
Experience working in a fast-paced, deadline-driven environment
Understanding of accounting principles and financial processes
Knowledge of collection procedures and credit management
Familiarity with U.S. accounts payable processes and vendor payment practices
Understanding of customer service best practices
Knowledge of compliance standards and financial controls

Responsibilities

Collect and follow up on outstanding customer invoices to ensure timely payment.
Monitor accounts receivable aging reports and prioritize overdue accounts.
Investigate and resolve billing discrepancies, payment disputes, and account issues.
Maintain accurate customer account records and collection notes.
Communicate professionally with customers regarding payment status and account balances.
Collaborate with internal departments such as Sales, Customer Service, and Accounting to resolve payment delays.
Reconcile customer payments, credit memos, and adjustments.
Support accounts payable activities, including invoice verification and vendor communication.
Provide U.S. accounts payable support for business deposits, check pass, etc.
Provide updates on outstanding balances and collection activities.
Ensure compliance with company policies, financial procedures, and collection regulations.
Assist in improving collection processes and reducing delinquent accounts.