Collections Specialist

Onbe•Buffalo Grove, IL

1d•$57,420 - $60,000•Remote

About The Position

The Collections Specialist is responsible for managing accounts receivable, ensuring the timely collection of outstanding balances, and maintaining positive client relationships. This role partners closely with Billing, Finance Operations (FinOps), Accounting, Client Support, and Treasury to resolve payment issues, investigate discrepancies, and reduce recurring collection risks. The ideal candidate is detail-oriented, customer-focused, and comfortable navigating payment discussions in a fast-paced fintech environment.

Requirements

2+ years’ experience in collections, accounts receivable, or customer service.
High school diploma or equivalent required
Strong communication and negotiation skills.
Proficiency in Microsoft Office Suite, Excel, and accounting software.
Ability to work independently and manage multiple priorities.
Strong attention to detail and organizational skills.

Nice To Haves

Knowledge of debt collection laws and regulations.
Experience with CRM or ERP systems, ideally High Radius and Great Plains
Ability to maintain professionalism in challenging situations.
associate or bachelor’s degree preferred.

Responsibilities

Monitor and manage assigned accounts receivable balances and aging reports
Proactively contact clients via email and phone regarding overdue invoices
Process and post customer payments accurately and timely
Create, manage, and monitor payment plans, ensuring adherence to agreed‑upon terms
Investigate and resolve billing discrepancies, short payments, and disputes
Investigate and reconcile negative balances, including overpayments or duplicate payments
Reconcile temporary credits and ensure proper application or reversal as appropriate
Collaborate with Billing, FinOps, Accounting, Treasury and Client Support to correct invoice issues and prevent recurrence
Maintain accurate documentation of all collection, payment, and reconciliation activities
Prepare reporting on collection status, aging trends, and risk items
Support end‑of‑month close activities related to accounts receivable
Ensure compliance with company policies and applicable regulations