Collections Specialist

Security Finance•Warner Robins, GA

12d•Onsite

About The Position

Professional Financial Services is hiring an Auto Loan Collections Specialist in Warner Robins, Georgia. This full-time, onsite role manages delinquent auto-loan accounts from one day past due through repossession referral and support. The specialist contacts customers, works to understand the reasons for delinquency, negotiates payment arrangements within company guidelines, and maintains accurate account records. The role also includes welcome calls, occasional local customer visits, coordination with internal departments, and backup administrative support for branch operations, with collections remaining the primary responsibility.

Requirements

At least 2 years of collections experience.
Strong verbal and written communication skills.
Excellent negotiation, problem-solving, and conflict-resolution abilities.
Ability to manage a high-volume account queue while maintaining accuracy and attention to detail.
Strong organizational skills and ability to manage multiple time-sensitive priorities.
Ability to handle sensitive and confidential financial information with discretion.
Comfort using account-management and communication systems.
Ability to work effectively with branch management, internal departments, dealers, and other partners.
Valid driver’s license, legally required automobile insurance, and reliable transportation for occasional local customer visits.
High school diploma or equivalent.

Nice To Haves

Auto-finance, consumer-lending, or closely related collections experience.

Responsibilities

Manage assigned auto-loan accounts through all stages of delinquency, from one day past due through repossession referral and support.
Make high-volume inbound and outbound customer contacts to understand the reason for delinquency and identify appropriate solutions.
Negotiate payment arrangements within established company guidelines and monitor promises to pay.
Document customer contacts, payment arrangements, account changes, complaints, visits, and repossession recommendations accurately and promptly.
Use approved skip-tracing and account-research methods to locate customers and update contact information.
Answer customer questions, resolve routine concerns, and escalate sensitive or higher-risk matters when appropriate.
Identify accounts that meet established criteria for repossession consideration and make recommendations to the Branch Manager.
Provide the Remarketing Department with account information and documentation for approved repossessions.
Conduct occasional local customer visits when telephone contact has been unsuccessful and an account is approaching repossession referral.
Make welcome calls to newly opened auto-loan customers to establish relationships, verify contact information, answer questions, and review payment expectations and options.
Provide requested account information or documentation to the appropriate department for insurance claims.
Provide backup support for administrative functions needed to maintain branch operations while keeping collections as the primary responsibility.
Deliver courteous, professional service to customers, dealers, and internal partners.