Collections Specialist III

M&T Bank•Millsboro, DE

4d•Onsite

About The Position

Manages complex accounts with specialization in areas such as Foreclosure, Bankruptcy, REO/Property Preservation, Repossession, Remarketing, Legal Liaison, or Post Charge Off Collections. This role involves initiating contact with delinquent borrowers, assessing repayment potential, and arranging solutions like loan workouts or credit counseling. It also includes interacting with attorneys and trustees, conducting skip tracing, and recommending placements with third-party agencies. The position requires developing an understanding of the business, staying updated on market trends, and adhering to compliance and internal control standards. A key aspect is promoting an inclusive environment that reflects the M&T Bank brand.

Requirements

A combined minimum of 3 years’ higher education and/or work experience
A minimum of 1 year experience in customer service, customer-facing, collections, call center or sales.
Experience with word processing, spreadsheet and presentation software.
Detail oriented.
Strong verbal and written communication skills.

Nice To Haves

Knowledge of M&T Bank systems.

Responsibilities

Initiate contact with consumer borrowers that are in the mid to late stages of delinquency; assess the prospect of repayment, and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions.
Initiate contact with customers’ attorneys and Bankruptcy trustees.
Investigate and conduct skip tracing as required.
Submit recommendations for account placement with third party collection agencies, attorneys, brokers, and property preservation firms.
Initiate direct contact with borrowers (consumer, mortgage, deposit overdraft, business banking), assessing the prospect of repayment, arranging repayment schedules or other solutions.
Contact business partners and vendors to ensure services provided are meeting predetermined service level agreements.
Participate in loss prevention by employing advanced strategies that provide adequate protection for M&T with respect to its interest in the collateral securing the loan, while maximizing the cost containment opportunities.
Review collateral condition and establish asset value.
Negotiate sale with prospective buyers and conclude sales transaction with limited oversight.
Develop an understanding of the business and its functions, processes and operations.
Keep abreast of business and market trends that may affect business department.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Complete other related duties as assigned.