Onsite Collections Representative

Transworld Systems Inc.•Deerfield Township, OH

2d•Onsite

About The Position

TSI is hiring an onsite Collections Representative for its Mason office. The role focuses on contacting consumers about past-due student loan accounts and securing payments, while ensuring work complies with company policies and applicable local, state, and federal collections laws and regulations. The position includes two weeks of training and four weeks of nesting, Monday through Friday from 8:00 a.m. to 5:00 p.m. After that, the production schedule is 8:00 a.m. to 5:00 p.m. four days a week and 10:00 a.m. to 7:00 p.m. one day a week. Compensation is $16–$22 per hour, based on experience. Applicants must complete online assessments through Harver after applying.

Requirements

High school diploma or equivalent.
Access to high-speed Internet.
Professional phone etiquette and solid negotiating skills.
Positive attitude and strong customer service aptitude.
Ability to problem solve and multitask.
Willingness to maintain confidentiality.
Ability to remain in a stationary position 95% of the time.
Ability to exchange accurate information effectively over the phone.
Complete the required series of assessments through Harver after submitting an application.

Nice To Haves

Knowledge of the Fair Debt Collection Practices Act (FDCPA).

Responsibilities

Call consumers to secure payments on past-due student loan accounts.
Perform work in compliance with company policies and local, state, and federal collections laws and regulations.
Communicate effectively over the phone and exchange accurate information.